Shipping Policy

At Angel & Clare Charleston, we aim to provide a clear and reliable shipping experience for every customer. This Shipping Policy explains our order processing times, estimated delivery timeframes, tracking process, and other important shipping information.

Please review this policy carefully before placing your order.

Order Processing

Orders are typically processed within 24 to 48 hours after being placed.

Once your order has been processed and prepared for dispatch, it will be shipped to the delivery address provided at checkout.

Please note that orders are processed quickly, which means changes or cancellations may not always be possible once processing has begun.

Estimated Delivery Time

After dispatch, orders typically arrive within 5 to 14 business days, depending on the destination and local carrier conditions.

Please note that delivery times are estimates only and may vary due to factors outside our direct control, including:

• customs inspections
• seasonal demand
• weather conditions
• carrier delays
• local logistical disruptions

While we always aim to keep deliveries within the expected timeframe, occasional delays may occur.

Free Shipping

We are pleased to offer free standard shipping on all orders, regardless of order value or destination.

Shipping Method

All orders are shipped from our international fulfillment center or through our fulfillment partners. This allows us to process and dispatch orders efficiently while maintaining a consistent fulfillment workflow.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

All shipped orders include a track & trace number so you can follow the progress of your shipment.

Please note that tracking information may take several business days to appear or update in the carrier’s system after shipment. This does not necessarily mean there is an issue with your order.

Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is entered, this may result in processing issues, shipping delays, or failed delivery. Angel & Clare Charleston cannot be held responsible for delivery issues caused by incorrect address details provided by the customer.

If you notice an error in your shipping address, please contact our support team as soon as possible.

Split Shipments

In some cases, an order may be shipped in separate packages. This may happen due to product availability, packaging requirements, or fulfillment routing. If this occurs, each shipment may have its own tracking update and delivery date.

Shipping Delays & Exceptions

While we do our best to meet the estimated delivery timeframe, some delays may occur due to circumstances outside our direct control.

If a shipment is delayed because of customs, weather, carrier disruptions, or other logistical issues, our support team will be happy to assist with tracking-related questions and next steps where possible.

Delivered but Not Received

If the tracking status shows that your package has been delivered, but you cannot locate it, we recommend that you first:

• check around your delivery location
• ask household members or neighbors
• contact your local carrier
• verify that the shipping address entered at checkout was correct

If you still cannot locate the package, please contact our support team and we will do our best to assist you.

Failed Delivery / Returned Shipments

If a package cannot be delivered due to an incorrect address, failed delivery attempts, or refusal of delivery, the shipment may be returned to the carrier or fulfillment facility.

In such cases, any resolution, including reshipment or refund, may only be reviewed once the shipment status has been confirmed and, where applicable, the package has been returned and inspected.

Customer Service & Questions

If you have any questions about your order or this Shipping Policy, please contact our support team:

Email: support@angelsclarecharleston.com

We are happy to assist and will respond as soon as possible.

Summary

Angel & Clare Charleston is committed to providing a transparent and smooth shipping experience.

By placing an order with us, you acknowledge that:

• order processing typically takes 24 to 48 hours
• delivery times are estimated and may vary
• tracking updates may take time to appear
• orders may sometimes arrive in multiple shipments
• customers are responsible for entering the correct shipping address

Thank you for shopping with Angel & Clare Charleston.